Frequently Asked Questions (FAQs)

 

What are the requirements?

A high-speed internet connection, it should be 5 - 10 Mbps per device connected and enjoy watching without buffering to your smart TV or any other compatible devices.

Why can’t I access my account?

You may have:

Poor internet connection – do reboot the router or device

Other device uses your account – do log in only in one device

When does my subscription start?

It starts the moment you receive your activation credentials thru email.

What causes buffers while watching?

Poor internet connection or low speed can cause buffers. Do check if there are multiple devices that is connected to the internet. Limit it. Do connect your device directly to the router using LAN cable.

Can I cancel my subscription after it has been activated?

You may but definitely, your payment will not be refunded as providing service to our valued subscribers costs us.